Baby Sleep Sound - Support

Welcome to the Baby Sleep Sound support page. We are here to help you with any questions or issues you may have with our app. Below, you'll find various ways to contact us and a list of frequently asked questions.

Contact Us

If you need to get in touch with us, you can use the following methods:

• Email:

Alternatively, you can fill out the contact form below, and our support team will get back to you as soon as possible.

Contact form

Please fill this form in a decent manner

Frequently Asked Questions (FAQ)

• What does Baby Sleep Sounds do exactly?

  Baby Sleeping Sound serves as a help parents and caregivers soothe and settle their babies to sleep. They typically offer a variety of features aimed at creating a calming environment conducive to sleep. Here are some common functionalities:

  • White Noise and Nature Sounds: These apps provide a range of white noise options, such as the sound of a fan, ocean waves, or rainfall, which can help mask background noise and create a peaceful sleeping environment.
  • Lullabies and Soothing Music: Many apps include a selection of lullabies and gentle music tracks designed to help relax babies and encourage sleep.
  • Customizable Playlists: Parents can often create personalized playlists of sounds and music that work best for their baby.
  • Timer and Fade-out Options: Apps may include timers and fade-out options to gradually reduce the volume of sounds or music as the baby falls asleep.

  Overall, Baby Sleep Sounds aim to provide convenient tools and resources to help babies fall asleep faster, stay asleep longer, and establish healthy sleep habits.

• How to play sounds/stop sounds?

  To play a sound or a music track, tap on it. To stop it, tap on it again.

  • You can have up to 2 sounds playing at the same time
  • To stop the sounds temporarily, you can pause the mixer.
  • To remove all the currently playing sounds from the mixer, or to start from scratch, open the mixer by clicking on it to extend it, remove the sounds by clicking on the X next to them

• How do I subscribe to Baby Sleep Sounds?

  To subscribe, open the app, go to the subscription section in the menu, and select your preferred subscription plan. Follow the prompts to complete your purchase.

• How can I cancel my subscription?

  You can cancel your subscription through the app. Go to Profile Screen > ‘Manage Subscription’, select Baby Sleep Sound: White Noise and tap Cancel Subscription.

• What should I do if I experience issues with the app?

  If you encounter any problems, try the following steps:

  • Ensure you have the latest version of the app installed.
  • Restart your device.
  • Check your internet connection.

  If the issue persists, contact our support team via email or phone.

• How do I change my account information?

  You can update your account information by navigating to the account settings within the app. There, you can modify your profile image, and other personal details. If you need further assistance, please contact our support team.

• Is my personal information safe?

  Yes, we take your privacy seriously and ensure that all your personal information is protected. You can read our privacy policy [here].

• How do I request a refund?

  If you believe you are eligible for a refund, you can request one by following the steps on these links:

  • Google Play refund

    Request your Google Play refund

  • Apple refund

    Apple uses the Apple ID and iCloud account to manage in-app purchases. All transactions are tied to your Apple ID, so you can restore them easily. iCloud is also used to manage subscription cycles and expirations.

    We recommend using the same email account for both your Apple ID account and your iCloud account to restore purchases easily on any iOS device.

    Request a refund for apps or content that you bought from Apple

    Alternatively, send a mail to our support team with your purchase details. We will review your request and assist you accordingly.